“It’s always nice to talk to a real person” – especially if you need help!
Here at edlets.com, we pride ourselves on our excellent customer service and our ability to help guests on a personal level, to find guests what they are looking for within their budget.
The Edlets team are easily contactable by telephone +44 131 510 0020, live chat at edlets.com or by direct e-mail. Our office is located in the New Town, Edinburgh, and our staff are all locals – we know Edinburgh!
Please feel free to ask us anything – is that a busy street, where is the nearest place to park for free in Edinburgh, best places to go, quickest shortcuts or the best Edinburgh taxi companies to use. We can let you know about where the apartments are located, surrounding architecture and parks or interesting things to do and see in specific areas. If you are stuck in Edinburgh during your stay, please do call – we are here to help.
We care about our guests and the experience they have when dealing with us and visiting the accommodation they have booked. We offer a personal service and listen to our customers’ feedback, which we feel helps us offer a fantastic service.
And it isn’t just us that feels that way – we are currently rated 9.5 / 10 on TrustPilot, based on 610 reviews and in the top ten of vacation rental companies worldwide! Here’s how we rate against similar services in Edinburgh on TrustPilot:
We are very proud to be providing a service that our customers value – it makes us feel good about the company we have created. Please do click on the links above to read some of the reviews.
A few selected comments include:
Extremely helpful personal service
Dan was very helpful
Overcoming doubt, making it easy to book
Efficient service and pleasant contact.
Amazing service from the team
Very professionnal and quick answers
Making booking a hassle free experience
Takes the difficulty out of finding the right accommodation
Very helpful and attentive service.
We also care about our property hosts and offer personal support both when listing the property and managing enquiries. We are happy to offer advice on how to create a great property listing and also make recommendations on pricing strategies based on the current market.
You don’t need to worry about scammers
Larger accommodation companies are frequently targeted by scammers whereas our local, trusted team of experts verify each property host and the properties themselves – being based in Edinburgh means we know the areas, the types of properties and facilities available, making it very hard to create fake listings. We speak to our property hosts as well as communicating via e-mail meaning that we build a healthy relationship with all of our customers – guests and hosts alike.
No need to worry about the typical scams you find elsewhere, which include the following:
No nasty surprises
The prices quoted by edlets.com are fully inclusive – no additional service fees, cleaning fees or bills to add on after.
Please note that you may be asked to pay a refundable security deposit, however this will be returned after your stay – assuming no damages occur.
Other unpleasant surprises can include booking in an unsuitable location or booking an apartment without the required facilities, which our team would be delighted to assist you with to ensure a perfect stay.
If something unforeseen should happen during your stay, we’re on-hand to assist with any issues – please do give us a call!
It’s good to support local companies that provide jobs and pay taxes in Scotland, helping the local economy and infrastructure
Edlets.com are a local company, supported by and to the local community and Edinburgh city dwellers. We help provide our hosts with additional income when they let their properties through our website, we employ local staff and use local trade to promote and maintain our own service.